Shipping Policy

Last Updated: September 23, 2026

Thank you for shopping with Lilapaw! We currently ship orders primarily to customers within the United States.

We aim to make shipping simple and transparent. Below you'll find information about order processing, shipping costs, delivery times, tracking, and potential delays.

Order Processing

• Order Cutoff Time: 5:00 PM Eastern Time
• Processing Time: 1–3 business days
• Processing Days: Monday–Friday

Orders placed after 5:00 PM ET, on weekends, or on public holidays will generally be processed on the next business day.

Please note that processing time is separate from shipping/transit time.

Standard Shipping

For eligible U.S. orders:

• Processing Time: 1–3 business days
• Estimated Shipping Time: 7–12 business days
• Estimated Total Delivery Time: 8–15 business days
• Shipping Fee: $4.99

The total estimated delivery time includes both order processing and shipping/transit time.

The available shipping method, cost, and estimated delivery time will be displayed at checkout before you complete your purchase.

Shipping availability, costs, and delivery estimates may vary depending on the destination and available carrier services.

Order Tracking

Once your order has shipped, we'll send you a shipping confirmation email containing available tracking information.

Please allow approximately 24–48 hours for tracking information to become active or for the first tracking updates to appear.

You can also use our Track Your Order page when tracking information is available.

Delivery Delays

Delivery times are estimates and are not guaranteed.

Delays may occur due to circumstances outside our control, including:

• Severe weather
• Public holidays
• Carrier delays
• High shipping volumes
• Transportation disruptions
• Incorrect or incomplete shipping information
• Other circumstances affecting carrier operations

If your order appears to be significantly delayed, please contact us with your order number and tracking information so we can review the shipment status.

Shipping Address

Please provide a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, contact us as soon as possible at: 
support.lilapaw@gmail.com

We'll do our best to assist with address changes before your order is processed or shipped. However, we cannot guarantee that an address can be changed after an order has entered processing or has already shipped.

Additional shipping charges may apply if a package needs to be reshipped because of an incorrect or incomplete address, refused delivery, or unsuccessful delivery attempts.

Lost, Damaged, or Missing Orders

If your order is lost, damaged, or marked as delivered but cannot be located, please contact us within 7 days after the estimated delivery date.

For damaged products or packages, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A photo of the shipping label

We'll review the information and determine the appropriate solution when applicable.

Please do not send any product back to our business address unless our customer support team provides specific return instructions.

Delivered but Missing Package

If your tracking information shows that your package has been delivered but you cannot find it, please first check:

• Your mailbox or usual delivery area
• Front door or other entrances
• Household members
• Neighbors, where appropriate
• Building management or package rooms
• Any safe location indicated by the carrier

If you still cannot locate the package, contact us with your order number and tracking information, and we'll help review the situation.

International Shipping

Lilapaw currently focuses on shipping within the United States.

If international shipping becomes available, eligible destinations, shipping methods, costs, and estimated delivery times will be displayed at checkout.

Contact Us

For questions about shipping, delivery, or tracking, please contact our support team.

Email:
support.lilapaw@gmail.com

Phone:
+13322549345

Business Hours:
Monday–Friday: 9:00 AM–5:00 PM EST
Saturday–Sunday: Closed

Business Address

Lilapaw
8375 Sultana Ave, Unit 2, Fontana - California, 92335,USA